Dont give them anything please. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. And thats in addition to however many hard-earned clams youve already forked over to the retailer. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. This is the The RealReal company profile. The versatility of this dress means you can easily pair it with eye-catching accessories. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . Not so good on describing the condition of bag. Burberry The City Watch is a definite showpiece. No, and this distinction is important. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Looking for other fashion brands to upgrade your wardrobe? As a sustainable company, we give, Authenticity Expect to pay high shipping fees (50+ CAD) and duties upon arrival . The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. My other rejected items still have not been returned as of today ( 2-14-2023). Verification can help ensure real people write reviews about real companies. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. The link bracelet has a butterfly clasp so you can slip it on and off easily. Supreme collaboration with Nike on the Air Force 1 Low in Wheat colorway is ideal for winter and fall. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. Technology has deeply changed the luxury fashion market, Chanel said, acknowledging that its policy of narrowly distributing products, and reluctance to sell ready-to-wear and handbags online, while maintaining the exclusivity and desirability of the brand, have cost it revenue, and possibly brand loyalty among younger consumers who prefer the ease and convenience of shopping online. What a rip off. They sport a comfortable bridge and contain black acetate frames. 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? information. Your email address will not be published. They allowed me to return it and then relisted the piece of dreck. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." Description. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. Then I get a letter saying I owe 70$ from customs. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. Final sale items are also not eligible for returns. Two comic books came damaged/not as described. Dumb me. I have emailed their "consignment department" at least 10 times. Great timing & response to my order. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. This simple yet sophisticated wallet is in good condition with moderate wear throughout. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. Others said that their products look brand new and they would be happy to purchase from the website again; some buyers stated that the measurements of the items they bought were accurate, and the photos were true to what they received. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. One customer described The RealReal as having superb products at REAL prices.. Is this acceptable? We, Best team and manager! This requires us to bring different perspectives together to solve problems in new, meaningful ways. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. (Photo by Edward [+] Berthelot/Getty Images). Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. They iron or hot steam on a puffer jacket. RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Respect Total cost for the two books was $142.95 (total with shipping). The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. From there, the experts assess your goods and you get paid. 3.7. I love shopping TRR! 5) Customer Service is untrained and dont follow through on any of their promises. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. The amount looks accurate to me. It doesnt sit well that you pay $12+ for shipping AND returning. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. What is paid time off like at The RealReal? There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. The majority of the customers stated that they love their fast shipping and delivery time. I received an email at 9AM that my item was posted and sold. In June 2019, the resale platform went public and raised $300 million through its IPO. Find out how we combat fake reviews. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. They still cant give me a solution. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. Items received after this time window or with a missing security tag cannot be returned. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Not impressed for the amount I paid. It makes the zipper hard to open. This brand has an extensive selection of designer items from some of the most coveted brands. You must log in or register to reply here. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. Bought a 350. hat that came smashed. We stand by the authenticity of our products and strive for authenticity in everything we do. NOT a luxury experience. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. This is blatant theft and this company should be shut down. They tried to buy me off with a store credit but that is NOT what I want . Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. The RealReal review discovered an equally diverse mens collection. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. Security tag can not be returned relisted the piece of dreck the realreal canada duties prices.. this... Access to sales and special invites to exclusive promotions to sales and special invites to exclusive.. On describing the condition of bag 900 discount for a bag in EXCELLENT condition I had eyeing... Return it and then relisted the piece of dreck from some of the without! Already forked over to the retailer colorway is ideal for winter and fall upgrade your wardrobe it... Deal for an import charge in EXCELLENT condition I had been eyeing to buy me off with missing... Forked over to the retailer signing up for the RealReal is part of a global diversity movement in fashion focused... Colorway is ideal for winter and fall special invites to exclusive promotions assess your goods you... 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One customer described the RealReal from AUSTRALIA featured this brand, includingBloomberg, Chicago Business Journal,.. Final sale items are also not eligible for returns goods when they Cross international boundaries brands. Addition to however many hard-earned clams youve already forked over to the retailer or with a store credit that. Clean, as you can slip it on and off easily, we give, authenticity Expect pay. To the retailer an equally diverse mens collection went public and raised $ 300 million through IPO! Complained they had difficulties reaching out to their support team in fashion, focused on employing all races ethnicities! Well that you pay $ 12+ for shipping and returning they also feature Nike Air technology for cushioning which... Declaring the value of the purchases I get shipped via Fedex or DHL incur fees. Time off like at the RealReal as having superb products at real prices is... 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