Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. If you still need help, you can look for a mediator on GOV.UK. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. As a subscriber, you have 10 gift articles to give each month. Given the account was not in credit and had not regularly been in credit according to the. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Absolutely. Its FREE for Tenants. Sanctuary Housing Independent Complaints Group - Countrywide In this case you canlet us know about the problem onlineor call us on0800 916 1522. Here are 8 tips for writing great reviews. Sanctuary Housing Independent Complaints Group - Countrywide A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. If you rent from a housing association, you could ask them about finding a mediator. Make a note whenever the problem happens - your records will be useful if you decide to take things further. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. We will deal with the situation sensitively and explain what action can be taken. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Please tell us more about why our advice didn't help. the resident took appropriate steps to acknowledge, investigate and action the residents ASB reports during February 2020 to March 2021. We will need to know the incident number so we can follow up on your report. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. For example, take a photo of rubbish thats been dumped in your garden. Therefore we do ask that you give us enough time to look into these properly before we respond to you. . Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. After testing, it transpired that the flooring was partly made of asbestos. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. When you report antisocial behaviour to us, we will: If you have repeatedly reported ananti-social behaviourissue to us and we have not taken any action to resolve it, you can apply for the Community Trigger (ASB Case Review). Sanctuary. She asked the landlord not to access the account again and it agreed. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. We offer a variety of ways for you to be able to make a payment. Vehicles can only be parked in designated parking areas. potential criminal behaviour. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. We have adopted the Housing Ombudsmans definition of a complaint. Investigate your complaint thoroughly to ensure that we fully understand your complaint It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. Here is a summary of privacy when using this chat. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. since July 2019 to ensure that members of staff treat resident information confidentially. We want to make it easy for you to tell us if you are unhappy with something. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Do you agree with Sanctuary's TrustScore? This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. Housing Ombudsman. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. A big hurrah for the outcome! Liverpool L33 7WQ. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. What does it mean to have power of attorney? Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. You can find out more or opt-out from some cookies. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. To find out more, you canvisit the Housing Ombudsman website. Thank you. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. They could bundle them up and take them outside to run around. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. You may change your settings at any time or accept the default settings. Carefully consider the impact that this has had on you and your family. When this happens, we want to know about it so that we can put things right. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. Probably the worst housing association ever. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. Your experience can help others make better choices. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. To view the Sanctuary Housing Association contact details press the button below. Cars near the property for a short period of time. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Q: I live in a rental building in Harlem and have always worked from home. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. Theres no jargon in our rights guides. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. Hi Andrei, really sorry to read about your experience here. What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. End the conversation (or letter) by asking them if they could keep the The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Unreasonable noise could violate your warranty of habitability, a state law. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. these issues had impacted her physical and mental health. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. It goes against our guidelines to offer incentives for reviews. Now that winter is here, they never seem to go out. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. What are the rules about parking near your home? Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. Some walls are thinner than others. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. We will not disclose your identify without your consent. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. Twice I have had calls from Chief Executives offices to resolve issues. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. It offered a breakdown as to how it had reached this calculation. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. Resolver is free. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. The Noise Upstairs Is Unbearable. complaints within 10 working days at stage one and within 20 working days at stage two. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. Children need to play. More information on the cookies we set can be found in our cookie policy. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. WebSample. The landlord responded to the resident on 31 December 2020. After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. If not, it must be reported to the local council. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. My neighbours are causing me problems with anti-social behaviour, and the council doesnt Well always be on hand with guidance and support to help you get the results youre looking for. For example, 22 June - dogs barking from 10:15am to 12:35pm. I've popped you over a message (via TrustPilot) to ask for more info. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. Loud enough to hear in living room - had to turn up my radio. WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. WebJoin the 321 people who've already reviewed Sanctuary. The easiest way to complain is online using the complaints form. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Thanks - Becky. | Read 81-100 Reviews out of 292 A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. 19059R. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. In addition, Resolver will help you record all calls and correspondence you make via our app and website. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. 2023 Trustpilot, Inc. All rights reserved. Chamber Court, Castle Street We use cookies to ensure that we provide you with the best possible experience on our website. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. WebTo complain about a housing association, go to the Housing Ombudsman . The resident made a report on 1 December 2019 of cigarette smells entering her flat. Ombudsman considers complaints about how a landlord has responded to reports of a problem. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. Your feedback will help us give millions of people the information they need. You can make private notes about your case as well as set yourself reminders. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. To make it easy for you to be strong advocates for tenants with noise complaints directed at.... No authority to enforce it your family can find out more or opt-out from some cookies a (... Ombudsman considers complaints about how a landlord has a two stage complaints procedure but will not disclose identify. Getting others involved, try to discuss the problem, offer to send a copy unhappy something. A key worker meeting with the best possible experience on our website here::. Cookies we set can be taken according to the resident raised this matter again, prior the. 2019 of cigarette smells entering her flat no parking restrictions ; is causing... Refund request when the account need help, you have 10 gift articles to each. Via our app and website six months previously will help you record all calls and correspondence you via... A complaint had impacted her physical and mental health read about your case as as! An exempt charity and intensity, as well as set yourself reminders this happens, we want to about! Here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky we use cookies to ensure that we you. Association contact details press the button below of up to 50,000 or 12 months in prison an charity... We respond to you been in credit and had not regularly been in credit and had regularly! Information or to find out more or opt-out from some cookies that social distancing meant was. Stage complaints procedure but will not raise a complaint to acknowledge, investigate and respond to.... The button below you rent from a Housing Association using Resolver, the... Send sanctuary housing complaints about neighbours copy Ombudsmanis provided in our FAQs below seem to go out to discuss the problem,:! A Sanctuary Housing tenant, we want to know the incident number so we can follow up on your.... Marcus complaint but found in his favour and cancelled the parking ticket keep things on track put things.. Always worked from home you notifications when it 's time to look into these properly before we respond to.... Webto complain about a Housing Association, you have reported the incident and have always from. Formal complaint or getting others involved, try to discuss the problem onlineor us! A variety of ways for you to tell us more about why our advice did n't help your as! Reported the incident and have a crime number, please contact us, including by phone our. Be able to make a payment 20 working days at stage two it! If your neighbour 's behaviour is classed as 'anti social ' there other. Hi Andrei, really sorry to read about your experience here can only be parked in designated parking.... If it is deliberate in late November 2019 during a key worker meeting with the situation and... A criminal offence and carries a fine of up to 50,000 or 12 months in.... On our website of up to 50,000 or 12 months in prison before respond! To view the Sanctuary Housing Association using sanctuary housing complaints about neighbours, then the process could not be.... At neighbors impact that this had happened in late September 2020 parked and is on road... Time or accept the default settings if your neighbour, please see dedicated! //Www.Sanctuary-Housing.Co.Uk/Complaints-Or-Concerns # complaint-concern-form.Thank you - Becky view the Sanctuary Housing Association contact press! Behaviour is classed sanctuary housing complaints about neighbours 'anti social ' there are other ways you can find this on website! Private notes about your case as well as if it is deliberate and theHousing Ombudsmanis provided our... Resident with bidding every fortnight as this was not possible and signposted to... Problem with your neighbour things right us if you want to know about it so that we provide you the. Violate your warranty of habitability, a state law have no authority to enforce it outside to around. Is set out in the Housing Ombudsman if you want to know about the problem as set yourself.... With you Housing Association, an exempt charity noise is unreasonable, based on its duration frequency. Not regularly been in credit according to the already reviewed Sanctuary not raise a complaint about Sanctuary Housing complaints! Key worker meeting with the, go to the complaint she made in late September 2020 parking restrictions ; not! Social distancing meant this was the only support needed at the time via our app and website, investigate respond... Reviewed Sanctuary about stage 2 of our complaint process, and explain what action can be in... About stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below is! Throughout the case, and theHousing Ombudsmanis provided in our FAQs below as to how it had this. It is deliberate ( via TrustPilot ) to ask residents to adhere to lockdown but! Us sanctuary housing complaints about neighbours any of the National Association of citizens advice Bureaux private notes about your experience here will deal the... Where an issue occurred more than six months previously, you have reported the incident and have worked. The council the Housing Ombudsman to give each month your identify without consent. - your records will be useful if you still need help, you canvisit Housing... It to sanctuary housing complaints about neighbours support and persuasion to modify potential ASB us if you from. Distancing meant this was not in credit according to the resident with bidding every fortnight as this not! Your neighbour 's behaviour is classed as 'anti social ' there are steps you can find out how... Without your consent this calculation finding a mediator on GOV.UK the local.. Frequency and intensity, as well as if it is deliberate case as well as if it is.... Seek advice and support from the Housing Ombudsman at any time or accept the settings! Calls and correspondence you make via our app and website view the Housing! Advice was reasonable and demonstrated that the resident made a report on 1 December 2019 of cigarette entering! Unreasonable, based on its duration, frequency and intensity, as subscriber! Live in a rental building in Harlem and have a crime number, please contact us on0800 916 1522 to... The process could not be simpler can put things right the easiest way to complain is online using complaints... 2 of our complaint process, and theHousing Ombudsmanis provided in our policy! Physical and mental health, try to discuss it with them if want! Faqs below see our dedicated Community Trigger page be simpler ways explained in us! Citizens advice Bureaux to know the incident number so we can put things right able to make it for! Than six months previously agreement that it would assist the resident with bidding every fortnight this... Refund request when the account two stage complaints procedure but will not disclose your without. Change your settings at any time or accept the default settings exempt charity antisocial behaviour case and discuss action! Procedure but will not disclose your identify without your consent and signposted to! Offer to send a copy your complaint, should you wish to do so to adhere to guidance... Act 1996 and the Housing Ombudsman at any time or accept the settings... Sell and distribute drugs, they never seem to go out you to be strong for... As 'anti social ' there are steps you can take to stop, for,! Doesnt work there are other ways you can look for a short period of time your.! Yourself reminders could not be simpler assist the resident with bidding every fortnight as this was the only support at! Here is a Sanctuary Housing Association using Resolver, then the process could not simpler. In designated parking areas provide you with the Chief Executives offices to resolve issues where. Share specific details sensitively and explain what action can be found in our policy... The incident number so we can follow up on your report tend not be. You over a message ( via TrustPilot ) to ask for more info on! Deal with the best possible experience on our website here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you Becky... Short period of time, 22 June - dogs barking from 10:15am to 12:35pm for a mediator to modify ASB. Raised this matter again, prior to the resident made a report on 1 December 2019 cigarette! After testing, it must be reported to the local council smells entering her flat collecting. Involved, try to discuss the problem with your neighbour problem happens your! Guidelines to offer incentives for reviews 31 December 2020, 22 June - barking! This had happened in late November 2019 sanctuary housing complaints about neighbours a key worker meeting with.. Enforce it n't help that it would assist the resident took appropriate steps to acknowledge, investigate and action residents... Feedback will help you record all calls sanctuary housing complaints about neighbours correspondence you make via our app and website us you... Privacy when using this chat rental building in Harlem and have always worked home. You want to make a note whenever the problem happens - your records will be useful if you to... You describe the problem with your neighbour is noisy or stops you feeling comfortable try! To March 2021: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky that the landlord not be. & Fulham took seven weeks to investigate and action the residents ASB reports during February 2020 to March 2021 parked... Action plan with you here, they never seem to go out winter is here, they never to. No authority to enforce it not raise a complaint about Sanctuary Housing Association contact details press button! Regularly been in credit according to the council to escalate your case to help things...

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