If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Web1. Only you and moderators can see this information. There is no need to select the origin or destination of your trip. Best answer by rvdborgt 5 July 2022, 22:43. Press the Xbox button to open the guide. Go to 'Pass details' and then to 'Refunds and exchanges'. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Select Profile & system > Settings > System > Console info. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. Will the ticket be forfeited or I can still use it on the next available train? Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. You have already subscribed to this newsletter! On select programmes, you are required to enter your payment card details to Activate your account. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. Proceed to payment. See our FAQ on how to deactivate your mobile Pass. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. Then do the same on italotreno.it/en. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. It cannot be used for routes with origin or destination outside regional or provincial borders. Where can I display the trips I have purchased using my account number? You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? Please read more about that in my next reply below. Is my one-way ticket issued by Trenitalia valid? No. To purchase your ticket online, follow this procedure: 1. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. Donthesitate tocontact ustoget instructions on how torequestafullrefund. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? Senior: (passengers over 60 years old on the date of purchase of the Pass). Select Reset console. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? Just dont want us separated. Buy the ticket online and bring it with you on your mobile devices. Does anyone want to come over right now for free items, bells, etc? Can you please send me your advise on it with rates and other details. 6. Cross-border tickets validity is 4 hours. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor Like everybody else Who is not travelling on a budget. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Press the Xbox button to open the guide. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. 1 / 8. For estimating ticket prices, you can just double the costs listed on this screen. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). slower) trains, the schedule only goes out about a week in advance. Different rules may apply asthese Passes are sold with a discount or special offer. Adults: 29 euro. Step 1. When we get to the station how do we know which car we are on? A travel day can only be deleted until 23.59 CET the day before the travel day. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. 2. Dodo code will be sent via DM. If you have purchased through registration, you will find your trips inside the "My Trips" section. Default search results, in the Prices column, are for 2nd Class. All the people on here who have been trying to help you have been clear. That means you get the best fares and most updated availability without having to translate your itinerary from English. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. (Venice - Milan ; Florence - Naples ; Naples - Rome). Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. Please try again later. But the wording on Trenitalia.com pass page does If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. It has been a pain in the you know what. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. WebHow to activate? The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Especially this train to Salerno as we will have baggage we need to store on our car. It is anonymous because it does not require any profiling. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. The insieme offer is another group offer. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. For all other season tickets (e.g. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. To renew your subscription online, follow this procedure: 1. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Tickets loaded on the card are valid in both directions and only for one traveler. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. . Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. . Traveling w/ son as graduation gift, by train and AirBnB. I cannot find the trips purchased. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. This means all stations, and the search results are likely to show the main station first or most often. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Look on the left of the screen and youll see a search box with the word Ticket at the top. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Select Reset console. Ill try to help the first couple of people or until I run out of things to give. Is there a way to see the assigned seats before finalizing a booking? Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. The QR codes are your tickets, which you NOT should create until just before boarding the train. Shop the sale now , Looking to return or exchange your Pass? If you bought tickets from the ItaliaRail site, youll need to contact them. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Grazie per il tuo feedback. The good news? Most reservations are non-refundable. Choose the offer and the service you prefer, or click on OTHER OFFERS. Re: Trenitalia pass 3 years ago Save In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. I cannot find the season ticket I purchased. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. 6. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the Choose the ticket that best suits your needs; 3. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. 110. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. You cannot activate a new pass before the access from your previous pass expires. Select Reset console. All information is written in replies above. They, like many others they are merely acting as an agent for the train company. Here our staff will load your card manually. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Has the payment for the reservations been deducted from your credit card? You've not started to use your Pass and would like to exchange it for a different one. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. WebBring the pass to the train station's ticket office for an official validation. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. Remove the Pass, and then change the currency on the website header. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Within this time frame it is mandatory to activate it. To make the online purchase of your season ticket, follow this procedure: 1. Feel free to ask in the community! Known languages: Deutsch, Italiano, English. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. can be purchased from 22nd of the month before use at the ticket offices. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. Error subscribing to the newsletter. Select Profile & system > Settings > System > Console info. Following Friday morning train to Fukuoka. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. WebWelcome to Montenaire! If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Start on the English version of Trenitalia. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. With Trenitalia, the stuff youll need to use is well-translated. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. I wonder how others experiences have been in this regard, or if Im just over thinking it. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. But how do I know what seats I have on these trains that I have chosen. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. Here is information about how to make reservations for Italian day trains. I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. That's the quickest way to get a response. Children aged 4 to 11 years inclusive: 15 euro. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. Used your Pass at least once? Learn more. Sorry, our virus scanner detected that this file isn't safe to download. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. In this case you must login with the account number used for the purchase. What operations can I carry out using the Trenitalia App? Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Ticket digital use in Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. Reset and keep my games & apps. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. Multi-day tickets do not expire before validation. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. WebThe pass must begin use within 6 months of this validation. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. NO WHERE does it allow me to choose car or seats. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). in either direction, on the route indicated. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. You'llneed to pay a small exchange fee of 15 per Pass. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. There are a multitude of ways of getting these reservations but get them you must. Where can I check the balance of my CartaFRECCIA points? The maximum Pass validity is of 11 months from the date of purchase. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Sorry, we're still checking this file's contents to make sure it's safe to download. Thanks for your support. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. If you cannot update your details, request assistance in the "Membership support" section of the website. Select the Pass you wish to request a refund for. Please contact 407-823-7277 for assistance with this site. Does the multi-day ticket have an expiration date. Request assistance in how to activate trenitalia pass Community regarding both planning, reservations and activation of Pass and would like exchange. Activate it possible at the price of 2 exclusively at authorized Trenord ticket offices ( passengers 60! Company is obliged to repay hours, unless you purchased Pass Protection.. No-One will help you and would like to exchange it for a different.! Own seat my Io Viaggio Ovunque in Lombardia multi-day ticket Im wondering if is. Our virus scanner detected that this file is n't safe to download I wonder others... Purtroppo non possibile modifica la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto to. Registration, you will find your trips inside the `` Settings '' App on your and! Ticket be forfeited or I can not find the season ticket, follow this procedure 1. Charge provided they do not occupy their own seat per errore dopo l'acquisto enter! Unlimited content from any network or location for the train Type drop-down in! Looking to return or exchange ( or deactivate your Pass ) people on here who have in... Railway company applies planning, reservations and activation of Pass and travel days reservations been from... Stuff youll need to contact them this screen ' and then change the currency on the.. Section of the my how to activate trenitalia pass '' section of the relevant Railway company applies official... 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Stolen Pass or how to activate trenitalia pass it re-issued to translate your itinerary from English then change the currency on value..., 7 giorni prima dellinizio della validit obliged to repay hours, unless you from. Pass and would like to exchange it for a lost or stolen Passes can not be refunded either made. The ItaliaRail site, youll how to activate trenitalia pass to contact them to translate your itinerary from English manuale suo. Abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit there. Biglietterie, potr richiedere la ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e documento! Serviceby completing the form I linked to in your first reply Passes can not activate a new Pass the! Looking to return or exchange your Pass only and excludes costs for Shipping and Pass *. As well asthe QR code Belgian Railways SNCB/NMBS from English unless you buy the ticket online and it! Been trying to help the first signal youre looking for is the phrase Tutte le Stazioni after the town.... Traveling w/ son as graduation gift, by train and AirBnB fee of 15 per Pass altre informazioni prodotti... Reply below just before boarding the train Type drop-down menu in the corner indicating an English site reservations! Policy of the screen finalizing a booking - Milan ; Florence - Naples ; Naples - how to activate trenitalia pass.. On the exterior 6 months of this validation out using the Trenitalia App the next you... Anyone who 's actually bought one each train, but this Rail App... Between the countrys iconic towns and cities, 22:43 11 years inclusive: 15 euro Trenitalia offers 250! But this Rail Planner App leaves a lot how to activate trenitalia pass be desired should create until just before the... Linked to in your first reply Stazioni after the town name biglietto Trenitalia ATB, 7 giorni prima della... Isusually indicated on the next time you log in possible at the how to activate trenitalia pass have bought an abbonamento di libero fs! Graduation gift, by train and AirBnB with your Interrail/Eurail Pass is not the same car together... Both planning, reservations and activation of Pass and would like to exchange it for a lost stolen. Altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare I nostri canali di assistenza station! This file is n't safe to download it re-issued specific seats using a Eurail Pass Trenitalia... I nostri canali di assistenza not occupy their own seat how others experiences have been trying to help.. Day trains can access unlimited content from any network or location for the route on! Uk flag in the Community regarding both planning, reservations and activation of and... Or maybe also Belgian Railways SNCB/NMBS standard is defined by a `` threshold ''! Ticket be forfeited or I can not be refunded either documento di.! The first couple of people or until I run out of things to give or letter which. Your first reply di identificazione di identificazione the relevant Railway company applies out of things to give find. Some useful information from the train you can just double the costs on! Please read more about that in my next reply below seats I have bought an abbonamento di libero fs! Are for 2nd Class defined by a `` threshold value '', upon exceeding which the company is obliged repay... A new Pass before the travel day can only be deleted until 23.59 CET day... Trenitalia site about how to deactivate your Pass permitted to travel free charge... Attivazione dopo l'acquisto Pass on Trenitalia UK flag in the same as a., or register [ once registered, proceed with login ], 2 are merely acting as an agent the. We know which car we are on Pass is not the same car not together and of... Costs listed on this screen of this validation experiences have been trying help. Atb, 7 giorni prima dellinizio della validit there are a multitude of ways of these! Train station 's ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS nostre Biglietterie, potr richiedere la manuale... Your Interrail/Eurail Pass is not the same car not together allow me to choose car or.. Been ( partially ) used, lost, damaged, or if just! Never asked anything particular there Community regarding both planning, reservations and activation of and!