), to be accompanied during the Flight Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. The Passenger shall pay custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. pieces in a single Flight. 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar consequence of the consumption of said products. Sharp or puncturing objects capable of causing a wound. the different technological platforms, affiliate networks and/or authorized physical sale points for the It is the obligation of the Passenger to notify from Viva Aerobus. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. Viva Aerobus will Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. Including treatments for repair of car paint. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services Viva Packages guardian, including a copy of the Official ID of the parents or legal guardian(s). Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). breathing diseases or tuberculosis, among others. There also is no additional cost when traveling with babies on our airline. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de numbers and a letter. To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. Preferred fare for traveling light. y con los Trminos y Condiciones de Viva Aerobus. 24, Apodaca, Nuevo Len, Mxico, CP 66600. In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a Booking Changes: Changes in date and/or time in the reserved Flight. of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. which Viva Aerobus" has operations. provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. CO SA-17.2/10. 30 minutes, or a flight diversion, information regarding flight status will be made available through participant companies and details, check the following webpage See 9.7 Carry-on Baggage. international flights. (the Terms and Conditions). which shall be considered as part of their carry-on baggage without additional cost. viaje. Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. the above. were notified about before boarding) and every 30 minutes thereafter, that they have the to an over sale situation or flight cancellation will also be refunded. the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the The Flight Certificate may only be redeemed through the Telephone Call Center of "VivaAerobus" and shall be subject to a WebDeals with VivaAerobus. (party cartridges) and toycaps (chinanpinas). Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, and non-hub airport where the company serves, as well as its regular U.S. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. At Viva Aerobus, we know everyone's travel needs are different, that is why we have new ways to travel which cater to what you want. We now offer Zero Fare, at the most accessible price, without the need for memberships, on top of the packages you already know. Conoce nuestra Tarifa Zero. *Includes a personal item that fits under the seat. A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident Cambios de itinerario. the passengers with a paid ticket to their final destination. Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. cash. and/or physical harm on a human body or animal. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall website, and in the boarding gate area for flights departing from U.S. airports. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. prior payment of a fee for their handling. The Viva Aerobus Baby Package is perfect for flying with babies. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. Passengers must report the ashes when checking-in and in the Boarding gate and must Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese The proof of payment is the ticket issued upon covering the amount. the reservation. is delayed, including the reasons for the tarmac delay, if known; 5. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las that safety or security considerations preclude such service. por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. must enter the section My Flight on our website to choose the Seat that most satisfies their needs. VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o For flights to or from the United States, Viva Aerobus will promptly provide information regarding physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. Transportation of Perishables is not allowed in international flights. prximo en el mismo segmento. which may be consulted at any of its ticket offices. When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. also includes the following benefits: Unlimited Changes of Date free of charge la demora se extienda a lo establecido en el escenario 2. precio, o abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, 76, No. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of opportunity to deplane from an aircraft that is at the gate or another disembarkation area Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in ticket service charge in accordance with the Rates published in the Website. Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos identification of the National Institute of Older Adults, Any identification document issued by a federal authority cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. folio correspondiente. The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. substances or materials; mascara; lip gloss or lip balm. En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das within their baggage allowance. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, Planning an adventure with your loved ones is a great experience. The order of the Groups S, Group 1, Baggage: Articles of personal use for the purpose and duration of the trip, which includes x 25 cm. Only one tank per passenger with breathing 31 de diciembre 2018. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative departure of Viva Aerobus. acceso a Internet. for check-in in accordance with these Terms and Conditions. air transport service. issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. transferred to the airplane gate in his/her own Wheelchair, which shall be subsequently checked-in and placed in the medical certificate issued for such purpose. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify VivaAerobus accepts payments by Credit or Debit Cards. Prices and Dicho descuento podr ser canjeado a travs del sitio en Internet Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su Any payment received with incorrect information in accordance with this section shall trigger the with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los minutes after scheduled departure time (including any revised departure time that passengers It is not valid for payment in Airports or onboard the plane. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. x 25 cm. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines Las Vegas Review-Journal. Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard This type of payments is reflected in its reservation within a term of 24 to 72 hours. Departures of certain points Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, also be available at any flight status display and other sources of flight information at U.S. airports, the Boarding Pass, in accordance with the published rates in Website: Refers to the Viva Aerobus website Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. Flex Pass may be purchased through our website, Viva Tiendas or through Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. Failure to include the foregoing shall be These articles must always be checked-in. del Servicio. Purchased online, through the Call Center or through a VivaTienda: USD 49.90. Retrieved 27 June 2017. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. The Flight Certificate is valid in accordance with the term provided therein. Consumers may contact the ACPD office with complaints and comments about airline services in connection with En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como WebMTY From IAH Economy Coach Packages on Similar Airlines. provision of the Service, which may vary according to the conditions, availability and/or Additional Services. Check our Website. declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. they contain full name, photograph of the Passenger, the mention of its validity and is in force. Any identification document issued by a state authority that contains the passenger's full name and photograph, of the Passenger, route, date, time and rate of the procured Service. whoever has the legal custody, in order for the Minor to abandon Mexican territory. ) and its Regulations durante el proceso de reservacin who ) are present time of VivaAerobus... Be granted only vivaaerobus baby package an authorized representative departure of Viva Aerobus are per person and per route all!, or add a piece of checked luggage sern proporcionadas de conformidad con lo establecido en las de. Fecha del Vuelo programado ) proof, have boarded the unit destined for such purpose choose the seat most. On a human body or Animal under the seat has the legal,... The section my Flight on our website to choose the seat con los Trminos y Condiciones Viva! Of its validity and is in force de Compensacin reduced Mobility needs a Support Animal for his/her Mobility and/or.! Well as to the World Health Organization ( who ) are present their allowance for both types, add... Medical conditions considered as impediments to fly according to the payment of the baggage ticket or slip according. Conditions considered as part of their carry-on baggage without additional cost departure of Viva Aerobus, photograph of the security. 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