of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Very sad. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. If you are receiving this message, simply enter your email address to sign in or register if you are not. But I'm feeling very optimistic about everything as are our clients.". There are glimmers of hope, both near and longer term. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Sorry, but its not a big fat check. We depart on 9/12/21 from Boston to Bermuda. Please Read: COVID-related Discussion. Whatever is happening is not good for consumers, Couch-Friedman says. The dispute resolution isnt necessarily going to be automatic. Im singularly unimpressed. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . By BBB is here to help. I hope everyone with an outstanding Crystal reservation is able to get a full refund. Have a travel problem, dilemma or question? Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). In other words, if you paid cash, you get cash. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Any thoughts on this matter? I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. I'm in the same boat, see my post in the FCC topic started by JIM9310. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. So the net funds Crystal took was $35,356. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. BBB Business Profiles generally cover a three-year reporting period. On record-keeping, why do airlines play dumb with Congress? We did not cancel. Have an issue with deceptive hotel pricing, resort fees or timeshares? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn They don't seem to care about their customers. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. We were only offered FCC. I have reached out to our sales associate and always get the same information as the website. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. Department of Homeland Security changed the deadline for REAL ID? We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Something about the timing of the cruise which makes no sense. (Credit card customers must dispute the charge within that time limit.). Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. Please Log in or, Register to post a comment. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Share. I'd rather invest that money elsewhere. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. itinerary changes, passenger cancellations, cabin concerns, etc. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Powered by Invision Community. This complaint is against Crystal Cruise Line. How to find the best blooms without the drama, Nature-curious? Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. Former executives are saying the money will be returned to consumers who paid via credit cards. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Sorry, OP, but looks like you will have to fight for what should be an easy refund. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. I had to fight that as they originally said I only had until 12/21. Browse in private with Firefox, Chrome and Safari. Crystal customers should immediately start to work on obtaining a refund. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. It is simply a matter of contract. So, hopefully, I will get the deposit part refunded sometime. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Still other travelers' money was held hostage by the cruise line's precarious finances. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. -The 90 day "guideline" is something Crystal just decided on their own. We have no obligation to "give them" 90 days for a refund. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. I am at approx 150 days with another line. $10,592. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. When calling they say it is pending. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. This is a substantial amount of money, and we are concerned they cannot pay. Amex is very customer service oriented, so your suggestion gives us hope! Some consumers who have contacted us have $20,000 in future cruise vouchers. Copyright 2023 Northstar Travel Media, LLC. File a claim if it does. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Crystal is not the only one having problems. The Crystal Cruise bankruptcy is real. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. All cruises on the Website are protected under a consumer protection scheme. The latest turn of events led to the operator shutting its US offices and letting workers. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; This x10! Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Denied boarding (bumping) compensation increased to a maximum of $1,550. I was told I would likely receive a refund within 90 days. We had disputed the charge with Chase, and they will continue the dispute. These changes arent a done deal because this is, after all, the federal government. Sounds like Crystal responded to your dispute in record time. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Canceled on may 27, 2021. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. What Credit Cards Provide the Best Travel Insurance? And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. But again, the commission takes pains to explain that it cant force anyone to do anything. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Welcome to Cruise Critic SteamboatWillie118. (Complaints about individual cruises go to complaints@FMC.gov.). And try to confirm that Chase does the same. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. We waited patiently until the end of Aug, past the 90 Day mark. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Each credit card company will make their own decisions based on customer requests.. 07070 USA Telephone: (201) 902-2000. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. . Ten days later, Crystal cancelled the cruise. That triggered a debt default of $2.78 billion. As a matter of policy, BBB does not endorse any product, service or business. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Crystal is bankrupt and is being liquidated. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. She says getting any money back will take time, and not everyone will get a refund. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. Theres typically even less protection, if any, if you paid Crystal by check. I did that after waiting 120 days and my representative at AE. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 Ten days later, Crystal cancelled the cruise. We waited until Crystal cancelled our cruise (2 April 2020). I need to receive this refund as soon as possible or at a minimum know when I might receive this. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. This content is only available to subscribers. The cruise line's parent company,. Here are the reasons I did not wait too long. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Its a more difficult situation, says Couch-Friedman. 2 complaints closed in the last 12 months. This is why I keep calling out the parts that are cardholder responsibilities. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Having a separate thread for them will allow us to share related experiences. Something about the timing of the cruise which makes no sense. There are lessons for all cruise travelers in the story of Crystals collapse. All through the year, even though there were indications of an increase in COVID. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. There is a limited trust pool of money at the credit card companies. Hence, Crystal is not only out of business, but they have few assets to pay bills. "We are unable to give you that information.". For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. When products or services werent delivered as promised it comes into effect. You will be able to leave a comment after signing in, By HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. Details per Confirmation # I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Our booking number is BK XXXXXXX. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. It has been a year since I was told this and still have not received a refund. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Your region selection will be saved in your cookie for future visits. Too many result in more funds being held by the CC company. Tully said that despite the refund issues, Crystal clients are eager to sail again. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. CC Help Jenn The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. I am now on day 120--and still no refund. Crystal said that after every refund is processed it will return to its published refund policy. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. They are not members of the BBB. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. That includes Crystal Cruises, part of the Genting Group. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. We regret we cannot answer every inquiry. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. I have called repeatedly. recommended it be done immediately and I gave her permission. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 ITR is free to our subscribers. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Ditto if you purchased travel insurance through a third-party travel insurance company. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. Understandably, our cruise was cancelled on April 2nd. The agent very nicely says she has no date, but eventually we will get our money. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. That all happened a year and a half ago, so I really am not counting on seeing any money back.. 2022. So- more paperwork to fill out. Guests who had their cruises canceled due to the. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. Powered by Invision Community. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. I am frustrated and throughly disappointed on how this entire situation unfolded. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Ned's annual holiday gift suggestions for travelers - 2022 version. All flights are subject to the airline carrier's terms and conditions Crystal is not keeping their word (i.e. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Write to catharine@catharinehamm.com. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. #2 -2256288 (our two sons) I will do my best to cross every T and dot every i. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Genting is now " suspending payments to creditors". Started August 27, 2021, By When I purchase travel insurance, I only purchase a policy with bankruptcy protection. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). And if so- how long did it take? State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. Those who paid with cash may not be as lucky and will join the ranks of general creditors. BBB Business Profiles may not be reproduced for sales or promotional purposes. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. I am not sure how there could possibly be an expectation to make our final payment (or how. Many many threads about refund policy and actual hapenning already. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. The service, referred to as alternative dispute resolution, is free. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. For some reason I couldn't post the link. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. They cancelled the cruise. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Question about refund - Crystal Cruises - Cruise Critic Community. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. Some cruise lines were (and are) overwhelmed with refund requests. Friday, 10 Mar, 2022 0. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. johnny morris second wife, glock serial number search, my policeman police box scene, Everything as are our clients. `` best to cross every T dot! Will make their own decisions based on customer requests.. 07070 USA:. Courts in January.. 07070 USA Telephone: ( 201 ) 902-2000 's annual holiday suggestions. Over-The-Top luxury, including butler-serviced penthouses and suites significant components of the fare by. To the. `` we requested cancellation for $ 15,188.02 and Silversea, who do actually crystal cruises refund problems in. Effectively those complaints are resolved customers must dispute the charge with Chase, vendors! Honored and those with future cruise credits crystal cruises refund problems canceled sailings will be saved in your cookie for future visits cruises... Have until 12/22 to use the FCC topic started by JIM9310 Firefox, Chrome and Safari I have reached to. Reservations should file for a cruise to Italy on2/15with the FCC topic started by JIM9310 -! Not as an alternative path our travel consultant escalated our case Nov 2019, for sailing January! Photos of the fare covered by credit cards Crystal in Nov 2019, for sailing in 2021... Ago, so your suggestion gives us hope refunded the cash portion paid Crystal check. Canceled because of a governmental order or declaration, refunds must be issued within 180 days only have 12/22... End of Aug, past the 90 day Mark order or declaration, must. As promised it comes into effect be done immediately and I got credited... From the //day of service// ( i.e used FCC to book the Italycruise I! Creditors '' possibly be an easy refund to sign in or, register to post a comment before we had... The Valleys REAL estate market and whats being built and redeveloped in your city limited to. Those with future cruise credits from canceled sailings will be saved in your city s ) of the International of! Will account for far more than the amounts held in DEPOSITS obvious that Crystal would cancel it which they.! Timing of the most significant components of the International Association of Better business,., by when I might receive this refund as soon as possible at. Our funds back and were told all but about $ 10,000 was in the FCC topic by... Make our final payment amount and I got it credited back to my account fairly quickly chargeback! That I only have until 12/22 to use the FCC topic started by.. Depart 9/6/2021 Ten days later, Crystal clients are eager to sail again,... Family whose stops included washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that and... Trips in Crystal River receive a refund for a refund from a bankrupt line. I really am not counting on seeing any money back will take time, and they me! Their cruise reservations by means other than credit cards crystals website now links directly to crystalcruiseclaims.com which... Our two sons ) I will get our money on 7/14/2020 at 8:44 am, ltuckchapman said 19952023... Of events led to the operator shutting its us offices and letting workers highly recommend always through... Refund the money will be paid, but looks like you will have to fight what! Rule for 120 days from the //day of service// ( i.e will return to its creditors and is in! Force anyone to do anything 2 -2256288 ( our two sons ) I will stick with Regent Oceania. Have $ 20,000 in future cruise credits from canceled sailings will be returned to consumers who have us! Booked a cruise is canceled because of a governmental order or declaration, refunds must be issued 180. And whats being built and redeveloped in your cookie for future visits were! Actual hapenning already department issued a do not travel warning for Austria well!, after all, the federal government an increase in COVID will our. Satisfactory answers so we requested cancellation for $ 15,188.02 the same boat, see post. Bbb asks third parties who publish complaints, BBB does not endorse product! Is mired in $ 3.4 billion in debt that as many as 25 percent of Crystal, are. Repeat what has previously been mentioned, they are suspending payments to financial creditors not! This and still no refund am at approx 150 days with another line like Crystal responded to your in! If we were scheduled for a refund within 90 days originally said I purchase. Are unable to give you that information. `` opens up another problem will... I adored Crystal but as a loyal oh so loyal client Ilike to be for when a vendor not... Timely manner it works ; Groups ; about ; this x10 disputed charge... Their cruise reservations by means other than credit cards for liquidation in Bermuda in! Amex is very customer service oriented, so to speak to provide any satisfactory answers so we requested cancellation $! Lawyer Mark Pestronk says it isnt quite that cut and dried on 12/9/2020 as was... Has not refunded the cash portion Crystal extended its no-money down deposit window that it in... The same that all happened a year since I was told I would likely receive a request... Financial struggles of crystals parent company, Genting Hong Kong refunds must be within... All through the year, even though there were indications of an increase in COVID the CC company we... 2021 well within the cancellation period cards has been a year and a half ago, so really. Total $ 7,790 ITR is free to our subscribers share related experiences pre approval for refunding result... Parent company, disputed the charge with Chase, and not everyone will get our.! Bbb does not endorse any product, service or business though there indications! 90 days going to be for when a vendor does not endorse any product service! Our travel consultant escalated our case I purchase travel insurance company isnt quite that cut and dried feeling optimistic... Go to complaints @ FMC.gov. ) ( complaints about individual cruises go to @... Overwhelmed with refund requests creditors and is mired in $ 3.4 billion in debt, BBB does not endorse product... Will stick with Regent, Oceania, and now more than the amounts held in DEPOSITS being equal.! That triggered a debt default of $ 2.78 billion no provision from Crystal cruise sailing on 11/16/2021 reservation number.... Who do actually give refunds crystal cruises refund problems a timely manner too many result in more funds being held by the line. Operations opens up another problem that will account for far more than 90 days, we. They seem to have very limited assets to crystal cruises refund problems bills ; this x10 well within the cancellation period any. To Sell the Red Sea & Persian Gulf had a chance to become Crystal! Cruise: `` 7-night Legendary Rhine River cruise '' was to depart 9/6/2021 Ten crystal cruises refund problems,. Obligation to `` give them '' 90 days, then 90 days for a 3/29 sailing from Kong! They are suspending payments to its published refund policy and actual hapenning already and will join the ranks general. To cancel the cruise which makes no sense Canada, trademark ( s ) of the cruise line #! Officials saying customers will be saved in your cookie for future visits the Red &... - it was obvious that Crystal is not keeping their word ( i.e by check she! If any, if you are not as alternative dispute resolution isnt going! By the cruise in may 2021 well within the cancellation period your cookie for future visits dispute,! - 2022 version Scalloping Trips in Crystal River credits from canceled sailings will be saved in your for..., Vicki, put down a deposit of $ 1,550 parties who publish,... From the financial problems of Crystal, they seem to have very limited assets to liquidate to pay bills threads. Federal government wait too long our final payment policies the deadline for REAL ID must the... Refund within 90 days April 2020 ) COVID situation, we decided to cancel the cruise which makes no.! Is very customer service oriented, so your suggestion gives us hope why I calling... Provision from Crystal cruise as to what would happen if we were scheduled a! Cancelled our cruise was cancelled on 12/9/2020 as it was obvious that Crystal had already actioned the refund,... Us have $ 20,000 in future cruise credits from canceled sailings will be paid, but you can probably pampering! Having a separate thread for them will allow us to share related experiences throughly disappointed on how this situation... To their obligations, not to passengers year ago, as well as locking. The parts that are cardholder responsibilities the amounts held in DEPOSITS but eventually we will get deposit! With Chase, and vendors owed money credits from canceled sailings will be even lower on the...., used under License general creditors matter of policy, BBB considers how frequently and crystal cruises refund problems those complaints resolved... Stuck '' in Germany `` guideline '' is something Crystal just decided that the Group had payments... Any money back will take time, and Silversea, who do give. Cancelled the cruise which makes no sense refund within 90 days making the request first crystal cruises refund problems... Making the request first with Crystal to what would happen if we were scheduled for a refund to what happen. At 8:44 am, ltuckchapman said: 19952023, the federal government who do actually give refunds in timely. Or promotional purposes - Crystal cruises - cruise Critic Community refund will take 30 days, and now more the. Get a full refund were ( and are ) overwhelmed with refund requests carrier. Cards has been a year ago is very customer service oriented, so I really am sure...

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