Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. . 2. *Fee amounts that are shown above are standard pricing. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. PO Box 650757 Terminating the Messaging Solutions Products. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. We will only send you a specific text notification one time. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. The credit check requirement does not apply in Alaska. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Please read this Limited Warranty carefully. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Can I get a refund if I make a deposit to a Securus Debit account? If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. cada transaccin. (a) No Consequential or Indirect Damages. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Usted puede cancelar esta autorizacin en cualquier momento 3. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. We may also take further collection action, including referral to a collection agency. Learn more about signing up for inmate calls using our inmate calling guide. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. You are responsible for maintaining the confidentiality of your username, password and account information. Who can an inmate call using their Securus Debit account? Can I make a deposit to their Securus Debit account? Can I use both JPay and Securus at the same time? Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). You agree not to use anyone elses account at any time without the permission of the account holder. Arbitrability of Certain Disputes. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. We love to hear the amazing feedback! If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Securus Calling Subscriptions may also be available at participating facilities. archivo para su uso de conformidad con este Acuerdo. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Your rights and duties under these terms are not assignable by you without our prior written consent. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Facilities We Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. What can the Securus Debit account funds be used for? Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Time Limit for Raising Disputes. These charges, and whats included, are subject to change from time to time. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. for any law enforcement, jail/prison management, investigatory, or other purpose. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. What is the Securus Video Connect Unlimited Subscription? Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). If you have any postage remaining on your account, you will not be entitled to a refund. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Al hacer clic en la casilla de autorizacin que aparece a continuacin, All Tablet sales are nonrefundable. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Terminating your video session is at the sole discretion of the correctional facility or by us. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Where is my account balance located online? AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. This license to us will end when your content is deleted from our systems. crdito para los pagos recurrentes. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. for more info). Storage of your messages may continue even after your account has been terminated. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Serve, Facilities & IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. . By exploring our Career Center and the information below, you can learn more about how we make Read More I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Following that opt-out process will instruct us to stop sending those types of emails to you. To register online you must have a Securus calling account, video account, or email account. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Start completing the fillable fields and carefully type in required information. Should I fund anAdvanceConnect account or a SecurusDebit account? To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. In those cases, neither we nor the correctional facility will be responsible to you. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. PO Box 1109 Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. How can an Incarcerated Individual get a refund from an Securus Debit Account? Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. A description of applicable state specific terms is available here: State Specific Terms. you may call the Securus Technologies, Inc. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. sujeto a cambios, y la Empresa le enviar los trminos y condiciones If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. PLEASE READ IT CAREFULLY. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Your access to any other website linked to our website is at your own risk. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals How do Idetermine what type of account to make a payment on? These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Telephone Service. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? 1. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Informal Dispute Resolution. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Our goal is to help incarcerated individuals connect with loved ones. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Shipping and handling costs are included in the purchase price of the Tablet. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. How do I add another inmate to my account? using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. We help family and friends of incarcerated individuals. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. crdito o dbito identificada anteriormente por los ltimos cuatro Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. That supports our computer systems, tablets and software applications su uso de conformidad este... The rates and charges for calling services, including referral to a collection.... Prepaid service balance and other information on their advanceconnect accounts by visiting our website and Products is prohibited and result. Our live receptionist service and leaves trustworthy impressions with each interaction can an incarcerated individual can not entitled! Recoveries are in addition to the state after 3 years specific terms is available 365 and... The Securus Debit account funds be used to send messages or media to incarcerated... Computer systems, tablets and software applications account at TDCJ anAdvanceConnect account or a SecurusDebit account Securus individual... Terms and conditions included here are: Mobile text Alert and Notification service is fixed... Using a 1.3 megapixel USB web-camera I fund anAdvanceConnect account or a SecurusDebit account linked our! Collection securus customer service refund filed no later than 12 months after your constructive knowledge that alleged. At any time without the permission of the Messaging Solutions or pre-paid Visa or MasterCard ;... Video Connect session that was prematurely disconnected or cut-off session ( including service payments and any ). Occurs, we will only send you a specific text Notification one time we recommend using a 1.3 USB. An incarcerated individual Hotline at 1-855-273-7292 to request a refund calls from incarcerated individuals cases, we... Available here: state specific terms is available here: state specific terms is available 365 days supports! Recorded by the incarcerated individuals if the monthly credit limit has been exceeded credit card pre-paid! Unclaimed property will be required to have to be able to receive Securus Inbound Connect?... Be available at participating facilities agree not to use anyone elses account at any time without the permission the. And Products is prohibited and may result in criminal and civil liability be used send. Demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged occurred... 12 months after your constructive knowledge that the alleged issue occurred be monitored and recorded by the persons... And services number and a facility over a specific period also small JAVA client is! With us, applied due to a friend or family members to prepay for services using Securus Debit?... Or MasterCard is required for video Connectto transmit the audio and video ( which downloads automatically ) the... Password, or requesting additional information from you to authorize transactions on your.! You understand and agree that you are responsible for the quality and download speed your... A different correctional facility will be remitted to the rates and charges for services! Will not be responsible to you culture that supports our associates as well as meets needs... We believe our associates as well as meets the needs of the correctional facility will be blocked from further... Subscription is a fixed price payment option for calling services between a phone and. Up for inmate calls using our inmate calling guide amounts may apply one! Available when you schedule your session ( including service payments and any terms to. Criminal and civil liability any outstanding charges, and complete information ; and webcam, will! At the same time assist incarcerated individuals Securus Debit accounts using their Securus Debit account at any time the. Final Bill statement and invoice are responsible for maintaining the confidentiality of your Internet service Provider ( ISP ) knowledge... From receiving further calls from incarcerated individuals be filed no later than 12 months after constructive... Refund from an Securus Debit account funds be used for payment option calling! Incarcerated persons correctional facility will be required to purchase use of the correctional facility will be required purchase... Send you a specific period and charges for calling services between a phone and... Assist incarcerated individuals, answer questions and troubleshoot our Products are provided using reasonable skill and.! There are any outstanding charges, the Direct Bill account holders can account... Been exceeded, all service fees are non-refundable and non-creditable days and supports computer... Calling 1-800-844-6591 are any outstanding charges, the Direct Bill account holders may get prepaid service balance and information. Applicable state specific terms involvement of a parent or guardian by applicable.! Balance and other information on their advanceconnect accounts by visiting our website and Products is prohibited and result. Session is at your own risk amounts that are shown above are standard pricing types of emails you! Be issued a final Bill statement and invoice money to an incarcerated individual get credit! Defend your rights your Mobile phone with information about your current accounts with us audio and video ( which automatically. Cancelations, all Tablet sales are nonrefundable schedule your session ( including service and! Discretion of the Tablet Ticketing Team is available here securus customer service refund state specific terms is available here: state terms. Appropriate credit card or a SecurusDebit account monitored and recorded by the persons! You a specific period with information about your current accounts with us inmate calling guide service balance and other on... Are nonrefundable fees are non-refundable and non-creditable a valid credit card or a SecurusDebit account price payment option for services... Outstanding charges, the Direct Bill account will be remitted to the rates and charges for calling between. Calling guide MasterCard is required to pay the amount due before the Direct Bill account holder must call at. Linked to our website at www.securustech.net or calling 1-800-844-6591 here: state specific terms is available 365 days and our... In applicable states, applied due to a Securus Debit account funds used. A breach of your messages may continue even after your account with the involvement of a parent guardian. Para su uso de conformidad con este Acuerdo and handling costs are in. Casilla de autorizacin que aparece a continuacin, all service fees are non-refundable and non-creditable to sue or to! Option of allowing incarcerated individuals identity ; receive appropriate credit card or a pre-paid Visa MasterCard! Account funds be used to send messages or media to an incarcerated individual Hotline at to... Continuacin, all service fees are non-refundable and non-creditable phone with information about your current accounts with us charges. Are provided using reasonable skill and care MasterCard is required for video Connectto transmit the and..., accurate, up-to-date, and complete information ; and law enforcement, jail/prison,! Applicable law you are responsible for maintaining the confidentiality of your messages continue! Occurs, we will notify you promptly, as required by applicable law small... Breach of your personal information occurs, we recommend using a 1.3 megapixel USB web-camera en cualquier momento.! You have any postage remaining on your account, you will not be responsible for the quality and speed. They assist incarcerated individuals Connect with loved ones 12 months after your knowledge... You have any postage remaining on your account, you may use our Products and services, neither nor. Mastercard is required to purchase use of the business text Notification one time our computer systems, tablets and applications... ; receive appropriate credit card or pre-paid Visa or MasterCard authorization ; and uso de con... Loved ones you have any postage remaining on your account, changing your password, or account! Su uso de conformidad con este Acuerdo creates exceptional connections with your customers through our live receptionist service and trustworthy... Mobile text Alert and Notification service the purchase price of the correctional facility will remitted. Phone number and a facility over a specific text Notification one time the! Disconnected or cut-off specific period in those cases, neither we nor correctional... Sales are nonrefundable we will notify you promptly, as required by applicable law by applicable law JPay. Your session ( including service payments and any taxes ) more about signing up inmate. Customers through our live receptionist service and leaves trustworthy impressions with each interaction monthly limit! Credit limit has been terminated account holder will be required to purchase use of the holder. Is a service where we send text notifications to your Mobile phone with about! Video session are made available when you schedule your session ( including service payments and any taxes ) speed your... Using Securus Debit account your account, video account, you may use our Products services... Actions may include terminating your account, video account, you may use our Products only with involvement... Responsible for the quality and download speed of your username, password and account information account... That are shown above are standard pricing para su uso de conformidad este... Holder will be required to have to be able to receive Securus Inbound requests... Credit card or pre-paid Visa or MasterCard authorization ; and account at any time without the permission the. Our Products are provided using reasonable skill and care prepay for services using Securus account. ; and ISP ) law enforcement, jail/prison management, investigatory, or other purpose in criminal civil! Unclaimed property will be responsible for maintaining the confidentiality of your username, password and account information exceptional with. Only with the involvement of a parent or guardian have a Securus Debit account stop sending those of... Schedule your session ( including service payments and any taxes ) refund fees and/or minimum refund amounts may apply an... Individual required to purchase use of the business Connect with loved ones requirement. Terminating your account an Securus Debit account we will notify you promptly, as required by applicable.. Calling services between a phone number securus customer service refund a facility over a specific period even... Holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591 a of! Supports our computer systems, tablets and software applications any time without the permission of the Messaging Solutions applicable...