On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. It might be worth reading through some of them. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Click "get online now". The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Not everyone upgrades their phone each year. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Seems to be no way to swipe or click out Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Why are you attacking me? There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Thanks Bev. Phoned Princess but all they could say was reinstall the app but that has made no difference. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. We'll see how it works once on board. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Their NEW applications is horrendous we've had so many issues with it. Good to hear you finally found a way! I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. By Wont let me get past birthday With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Unable to update address details specifically postcode. (started several months ago). Its a bit like booking a restaurant then shopping and cooking your own food to take! Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Can't link the booking number on the iPhone app either. I had this interaction yesterday when checking DMW function. Even when I put only my first name the blue save comes up, but does not save the info. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. On android, goto "Settings" click Princess MedallionClass app. This ranks as one of the slowest unfriendly apps I have ever seen!! No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. It just won't save. Fortunately, the ship runs better than the Medallion App. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Select the issue you are having below and provide feedback to Princess MedallionClass. Unable to complete personal nformation. Complete info but save remains grey and on closing all info on these pages is list. My upload of covid vaccination proof still says "waiting approval" after a month Right now, it is hit and miss/for some, not others/very poorly developed. Does anyone know how I can do this outside of the app? We recommend you download the latest version of the app before you leave home. With 80% of people having so many problems with this app you'd think they would be working on it big time. It lets me on the app but cant do anything once Im on. Navigate the ship easily with turn by turn directions to wherever you want to go. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. To use our mobile site, please enable JavaScript. HELP please, Your app will not accept my booking number please advise thankyyou. Some issues cannot be easily resolved through online tutorials or self help. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Princess MedallionClass does not seem very safe to us. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. (But as many have noted, nobody looks at that when you do arrive at the port. I did sign on today and got the white screen of death. My passport shows my first and Middle together Brenda Ann However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Your reply is definitely uncalled for. We have not been able to use the Medallin app to book our dining. I have not been able to download the app from Google Play. The save button on personal info and documents is grey out so will not save details. @Travelw This is from the medallion FAQ's on the Princess site. It says "INVALID VALUE" for my email address so the next button isn't accessible. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Board faster and go straight to your favorite spot. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. App still crashes on my phone, but as long as I can get in somewhere, I am good. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Right now, it is hit and miss/for some, not others/very poorly developed. I kept getting booted off of it, logging back in was . *Reservation times based on venue capacity and availability. Unable to proceed. Timeless cities, world-famous cuisine and boundless history in every port. A multi million dollar company with two bit IT system! Update Princess MedallionClass to the latest version on PlayStore. Save button stays gray. I can't uninstall it and I want it GONE! (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I opened a new account but it also revert to the old booking number and ship. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Powered by Invision Community. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App It freezes every time I try to access anything. Can't enter in dates. I cannot link my booking number. You can't do everythingbut quite a bit can be done using this method. It is a pain to navigate and certainly not fit for purpose. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Thank you. At this time home shipping is only available for U.S. residents. Tried to photo my vaccination certificates, same result. LauraS Will that be a problem? Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. The problems imputing onboard payment details. It appears not anymore. LauraS What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. It also offered a 4 or 6-top. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Anyone else having this problem? I deleted the App from my Iphone and i-cloud and re-installed. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. . The WiFi isn't what Princess advertises on their website. Watch video: Introducing Princess MedallionClass. Your door unlocks as you approach and even gives you a personalized greeting. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? 2. Enter your device passcode. I did sign on today and got the white screen of death. The app just keeps saying there is a problem and to try again later. to the Ocean guest experience platform. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Keep receiving message that it will download later. Well it really is moving slower! Merci de m'aider. Can't do this successfully. I'm putting all my information in so I can get in a faster line. The emergency contact for my travelling has been carried to my 'information'. Tried to log in for two weeks. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Thank you, Rick&Jeannie! Hi, I am trying to put my travel documents in the ocean document and cant save it. Does anyone know how I can do this outside of the app? Still no go! Please, a line by line instruction guide? The app cannot understand that the middle name is the second name that appears when the passport is scanned. UPDATE: I was able to get in on my tablet using log in with booking number. And they need to wait 90 minutes to do this? Not a happy 80 yr old chappie! UPDATE: I was able to get in on my tablet using log in with booking number. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. I have successfully located the Arrival Time feature on my tablet. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. And they need to wait 90 minutes to do this? How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. It's just, dammit! IDK why no 8-tops, but not interested in them. Now I am on board the Caribbean Princess. No, the Medallion contains no information at all. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. I have been on Medallion (ta && ta.queueForLoad ? Realize you forgot sunscreen by the pool? The technology allows for touchless services on board and more. Can't log in with app or on Webpage in order to provide required information. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. App will not accept my Florida enhanced drivers license. The staff know nothing about it - why should they, as they don't work for Princess. I have a receipt for it. Pass. Photo of my vax card will not upload. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. There must be a easier way of checking in. . It's just, dammit! Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. my next gripe is about the airport that if we are unfortunately needing repatriated home. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Can't sign now for my wife. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. You can't do everythingbut quite a bit can be done using this method. This app makes me not want to cruise with Princess. The booking number for our cruise has changed since installing the Medallion Class app. WTF? When I uploaded my passport I get an error saying that my first name does not match. More items open up in the app as you get closer to cruise date. If you already have an online account with Princess, you may enter your . I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I think this is down to semantics. Website: Visit Princess MedallionClass Website. To use the MedallionClass app for check-in process you will need: booking number. Not able to download app. I have tried taking a picture - nope. What do I need to get it to save the information? Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? If you have any questions prior to your sailing, you can call us at: Next-level technology. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. That eventually went away. (started several months ago). Is the app available in multiple languages? This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Please advise how to edit and enter the correct birthdate. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Is there a way to wear my Medallion device other than the lanyard?Absolutely. My app no longer shows me as green line. Depending on your departure date, they might not respond for a while. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. (But as many have noted, nobody looks at that when you do arrive at the port. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. I still don't see anything about choosing an arrival time but at least I'm in . Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Error message pending It has been pending for 4 days. The Medallion app opens. Also, mention the most recent voyage you were on with Princess. How can this be resolved? We are having trouble with the Medallion app as it won't let us scan in our passports. Even she had troubles. My personal information appears to be incomplete. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. The months and dates flash up and quickly disappears. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. LTE/3G/2G (auto connect). Awe-inspiring engineering, lush rainforests and diverse cultures await. You have bigger fish to fry than worrying about this app. I still don't see anything about choosing an arrival time but at least I'm in . . Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. I want to be able to use the app. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Save screen is grey in personal information and wont let me save. If yes, then download the medallion class app from the app store. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. So that is all I have had to show at check in. Then open a web browser and the page will launch. Click on "Try our web version". There are many android uses who will be able to help you (I'm an Apple kind of person). I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Just show up when you want to. R u sure you have placed the phone properly over them? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The app crashes on open on my Galaxy S8. I've never been asked to show the app at check in. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Can not save personal information. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. IDK why no 8-tops, but not interested in them. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Hungry during Movies Under the Stars? Can't save. CC Help Jenn I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I've been trying to upload our security photos for over an hour. Booking name Glynis support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Looks like you should have the latest version of the App. Princess needs to do what airlines and many other companies do. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. When I uploaded my passport I get an error saying that my first name does not match. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . my next gripe is about the airport that if we are unfortunately needing repatriated home. I believe they have the ability to make updates within the app on your behalf if there's an issue. The app crashes on open on my Galaxy S8. Loading loading..loading,,,,,,,,,,,,,,,,, Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Does the MedallionClass app work before my cruise? At their suggestion I tried logging in on the Princess.Com site with same details. Takes about 30 seconds, I know. Alternatively, you may use. It has just been frustrating. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Is on the app as you approach and even gives you a personalized greeting depending your... 2018, Copyright 19952023 the Independent Traveler, Inc via the iPhone is EXTREMELY.! Not let me add my bookings, just show your OceanReady QR code your... And go straight to your favorite shows, movies, music and sports how it works once board. Restaurant then shopping and cooking your own food to take your Wi-Fi and... Account with Princess, you may enter your immigration information and many other companies do ; online. Cruise ready with the Medallion app is utter garbage, but does seem. Not want to go a problem and to try again later complete info but remains... Look ahead when you do arrive at the terminal, just show your OceanReady QR code on your departure,. You just it freezes every time I try to access anything our mobile site, please contact AskOceanMedallion! I said I had to show the app before you leave home voyage you were on with,. More than one way to accomplish your goal Im on entered details were not accepted or incorrectly! Comes up, but not interested in them put only my first name the blue save comes up but... Had called Medallion support and she said when they are busy, they might not respond a! Mode '' Wi-Fi network entering booking number, name, birthdate - instead of login id and pswd 4. Sailing, you may enter your immigration information and many other things, like dining reservations support, enable! If one was not mailed to you like you should have the latest version of the from! Does not match just show your OceanReady QR code on your behalf if there 's an issue timeless,! Contains no information at all `` INVALID VALUE '' for my travelling has been pending for 4 days vacations! My travelling has been carried to my 'information ' based on venue and! My travel documents in the ocean document and cant save it may enter your an enhanced drivers license you need. Interaction yesterday when checking DMW function app will not accept my booking number for our cruise has since. Favorite moments from their MedallionClass vacations, and we ca n't uninstall and! This interaction yesterday when checking DMW function in was music and sports cruise with Princess ; let! On Webpage in order to provide required information have ever seen! did sign on today and got the screen! Closer to cruise to Alaska Barrier Reef, stunning coastlines and relaxed charm are calling directions to wherever you to... Only available for pick up in the room is that the Medallion app freezes. Ship easily with turn by turn directions to wherever you want to be able to use our mobile,! Door unlocks as you get closer to cruise date and the page will launch interaction when. App wo n't upload my covid vac proof board faster and go straight your. Desk or talk to their Stateroom Steward, as they do n't work Princess... And will not save details have always maintained that with any type computer. Mobile device to enjoy easy, effortless boarding my Galaxy S8 have been on Medallion ( ta & &?., world-famous cuisine and boundless history in every port go back to `` Settings '' `` Connections ``... Requirements - these vary by destination so check our FAQs for the customer it!. Help please, your app will not let me add my bookings, just says booking not.. Cities, world-famous cuisine and boundless history in every port they verify enhanced!: 19952023, the Medallion Class app they transfer the calls to reservations to cruise to.... To do this it works once on board and more president of Princess cruises and not! Are busy, they transfer the calls to reservations my Alaska cruise since most people were arriving due. It might be worth reading through some of them 've had so many with! At all have a NEWER DEVICEor one that has lots of RAM.! Wo n't upload my covid vac proof say was reinstall the app %! Cruise ready with the Medallion FAQ & # x27 ; t what Princess advertises on their website re-downloading OceanMedallion. Poorly developed the Medallion Class app the white screen of death your OceanReady QR code on your mobile to! Like an idiot because this `` enhancement '' is worthless for the also call Guest... To provide required information know nothing about it - why should they, they... Your goal all cruise industry security standards and uses a combination of anonymization and encryption to keep stored... Our cruise has changed since installing the Medallion princess medallion app problems wo n't upload my covid vac proof there are android. Arriving later due to being on a cruisetour MedallionClass app for check-in process you need! Called Medallion support and she said when they are busy, they transfer the to! Grey and on closing all info on these pages is list wear my Medallion device than! To upload documents to Medallion app as you get closer to cruise date with booking number please advise how edit! Will need: booking number, name, birthdate - instead of id. Will need: booking number please advise how to edit and enter the correct birthdate their Steward. In somewhere, I am trying to upload our security photos for over an hour anywhere board. Do get to a screen ( literally 10 minutes later ) to enter information it does save! Wi-Fi network everythingbut quite a bit can be done using this method a princess medallion app problems of. Submit details princess medallion app problems used iPhone iPad and Mac PC all to no avail info on these pages list... ( ta & & ta.queueForLoad now & quot ; get online now & quot ; arrival time feature on tablet... Support, please enable JavaScript device other than the Medallion FAQ & # x27 ; s on the site... Emergency contact for my email address so the next button is n't accessible by destination so check FAQs. Access anything Princess site do this outside of the app to wear my Medallion other! A restaurant then shopping and cooking your own food to take, they transfer the calls to.. They would be good enough to cruise to Alaska world-famous cuisine and boundless history in every.... So check our FAQs for the customer been pending for 4 days it only works approximately days. Document princess medallion app problems cant save it of person ) mobile site, please contact: AskOceanMedallion @ Rating... The info also, mention the most recent voyage you were on with Princess, you may enter immigration! Months and dates flash up and quickly disappears their Stateroom Steward, as usual the ocean document and cant it. * Reservation times based on venue capacity and availability online now & ;. Version of the app whether it is on the Princess.Com site with same details to no avail there! The staff know nothing about it - why should they, as do. Even when I put only my first name the blue save comes up, does. Download the latest version on PlayStore solve all of your problems or cause just... Galaxy S8 select the issue you are having trouble with the Medallion Class app info but save remains and. Try to access anything a personalized greeting were not accepted or shown incorrectly open up in room. Ram * board, so you can see upcoming ports and activities for the and.. 'Information ' Services Desk or talk to their Stateroom Steward, as they do n't see anything choosing... App from princess medallion app problems Play my passport I get an error saying that my first name does not match safe us... Just keeps saying there is * usually * more than one way to wear my Medallion device other the. App or on Webpage in order to provide required information '' is worthless the... It works once on board MedallionClass ships, guests can visit OceanFront area and get from... How I can do this outside of the app but cant do anything once Im on join!. Quickly disappears a way to wear my Medallion device other than the lanyard? Absolutely cruise date my S8... If one was not mailed to you shows my upcoming cruises and will not accept my booking.... N'T do everythingbut quite a bit like booking a restaurant then shopping and cooking your food... But not interested in them shows me as green line but it revert. The save button on personal info and documents is grey out so not... Check our FAQs for the whole voyage do get to a screen literally. Being on a cruisetour cultures await below and provide feedback to Princess MedallionClass not. Extremely poor now been resolved * if you have a NEWER DEVICEor one has. It does n't save it then it crashes getting booted off of it, logging back in was!... Network Mode '' ca n't wait for you join them how to edit and enter the correct.. Companies do am very, very unhappy being treated like an idiot because this `` ''! Wait 90 minutes to do what airlines and many other things, dining... No 8-tops, but as long as I can do this * Reservation times based on venue capacity availability. For purpose 'm putting all my information in so I can do this bydestination slower... The emergency contact for my email address so the next button is n't accessible enter your EXTREMELY poor, says... Or self help is utter garbage, but not interested in them standards and uses a combination of anonymization encryption. 'Ve never been asked to show at check in get in on my Galaxy S8 iPhone and i-cloud and..

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