The site owner may have set restrictions that prevent you from accessing the site. Consumer complaints Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Premier Pools and Spas have over 25 years of pool-building expertise. Extras: Premier Pools and Spas offers plenty of. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Business hours may be different today. Unsubscribe easily. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Please run away form this company!!!!!!!!!!!!!!!! If you hire them have a lawyer on file to use because you will need them. They don't communicate with me. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . I sent a termination letter and still haven't heard back from them. Extras: Premier Pools and Spas offers plenty. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. These types of pools are faster to install so you can be swimming in no time. Kasey took down the review but posted another one on the BBB's website. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. I was told the items would be completed by 11/18, the items below were not. All of this information is needed for the ultimate transformation. At this point I would like my pool fixed! After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. She has company. No one showed up and no contact from PPAS since then. All they say is he refused to install it which is not the case. "So I put a picture [of a pool] on my computer," said Michael. I mean unless you want to work with an unprofessional company. We value your privacy. ", "It was the truth -- it was completely the truth," said Kasey. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Well start sending you the news you need delivered straight to you. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. When can I expect them to be done? The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Just finish! First published on March 28, 2018 / 10:00 PM. Started with Premier Pools a year ago since then it has been nothing but a nightmare. We signed with Premier Pools and Spas of South Florida in June of 2020. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. No matter your budget or the size of your backyard, Premier Pools has an option for you. The company can send materials and products to all areas and have its contractors work wherever they are needed. And then day 3 nothing! When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Decided to cancel it. Companies that violate the law can face fines. Obviously, this hasn't happened at all. Experience: We have failed inspection due to the drain not having a cover properly installed and safety handles. Building a pool can add value to your home. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. This is the worst pool company ever!! Request a FREE quote HERE or call us at (855) 212-2210. Rates may vary based on location, credit score, and loan amount. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. He represented the couple in that case; he's also helping the Corcorans. Our goal is to give you one-on-one, personalized service. About. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. 10/05/2021 Premier still has not called Jandy. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Since 1999, Pearland Pools has been making dreams come true. ConsumerAffairs is not a government agency. I am out $80,000.00 and the pool is not complete and cannot be used. Date of install once crew returned to fix installation issues was March 28, 2020. About. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. The lack of communication between this company and their customers is unacceptable. FAQ. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. As this customer has been told time and time again, given repair dates of what he wants done. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Unsubscribe at any time. Unsubscribe easily. There were delays to get us into engineering. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. This should have been our warning to run away, but no I pushed my husband to continue using them. Reputation: We would love the opportunity to build the pool your family has always dreamt of. Premier pool builders are hardworking, innovative, and detail-oriented. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Then it sat for three weeks with the rebar exposed and it rusted. They started at 3:30 and ended at 8:30 pm. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Consumers want to see how a business took care of business. All Rights Reserved. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We contracted to have them build us a pool with a contract date of 06/2020. NOTHING!! The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Don't use this company to build your pool! Yelp users havent asked any questions yet about Premier Pools and Spas. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . It was AWFUL! But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. From the first scoop of dirt to the filling of the crisp water. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. BBB Business Profiles generally cover a three-year reporting period. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. file size: 10 MB. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Gunite, Fiberglass, Vinyl: Whats The Difference. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. So i believe that we are on the same path now. Building a pool can add value to your home. My pool was not set to the correct elevation of my existing patio or yard. Great experience with a great company. Weve transformed simple backyards, into private paradises. Hello do you only do concrete or do you also do fiberglass? Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. I felt frustrated and ignored. What is Mustard Algae & How Do I Remove It From My Pool. They all three stated they would finish the pool and resolve all of the issues. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Looking for pool financing? The pool is not complete as of today 8.3.22. If weve made a mistake, wed like to be the first to know so that we can make it right. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. March came and went, and again no contact. Hello Susan. He is unable to install it due to where Pinnacle/Franco Bros installed it. See reviews below to learn more or submit your own review. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. So many pool companies have gone under, yet Premier has continued to complete all contracts. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Get buying tips about Pool Companies delivered to your inbox. Gunite, Fiberglass, Vinyl: Whats The Difference? Remodeling: We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. I would use Premier again and am very pleased with our final product. Design Your Pool REQUEST A FREE QUOTE About Premier Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. A pool build is a very stressful situation to begin with. Both of these items have been scheduled. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. ***** never informed **** or me about not getting a response from the survey company. I highly recommend Premier! The pool was to be complete April 2022. Click HERE to watch our new show Passion For Splashin! All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The suit is over trade name and service mark infringement, along with unfair competition. To this day, I can text him with a question and he always responds. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. We also have a issue with the pool overflow draining. The excavator drove on top of it and it broke. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . The company specializes in luxury pools and custom-designed pools. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Priority being customers who are to the point they are hiring lawyers or filing complaints. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. The disorganization and lack of accountability is mind blowing. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Im very impressed with the work they did and the quality of our pool. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. this customer is never satisfied. Were here for you whenever youre prepared to make your dream a reality. Thats our commitment to you. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Over 500 pools and less than 1% complaints from customers during tremulous times. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Sign up to receive our free weekly newsletter. They wanted to just fill in the corner that they cracked and did not want to pull a permit. We just finished our pool with Premier and couldnt be happier! Our roof is in need or replacing. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Request a FREE quote HERE or call us at (855) 212-2210. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. No one will call me. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. With those elements combined, the value we offer is unparalleled. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. They have more than half of my money and I only have a hole in my backyard. Extras: Premier Pools and Spas have over 25 years of pool-building expertise. The company just has a million excuses and still no one has worked on my pool for over a month now. Please read the other reviewsyou will see a distinct pattern of the very same thing. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. I'm tired of the excuses and I'm tired of waiting. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Fast and easy online application. It has been in business for over 25 years and worked with thousands of customers. . 2018 CBS Broadcasting Inc. All Rights Reserved. PPAS builds and services swimming pools and spas for homeowners across the country. For Your own sanity go with another company. Currently on May 30, 2022 we finally got plaster. Away, but no I pushed my husband to continue using them being customers who are to correct... And are unprofessional at best to provide readers with the pool on a basis... Your pool mind blowing most up-to-date information available about today 's Consumer products services! Will find plenty more complaints as well as with the most up-to-date information available today... A contract date of 06/2020 this day, I can text him with a contract date of install once returned... Company can premier pools and spas lawsuit materials and products to all areas and have its work... Keep that portion of the excuses and I 'm tired of the patio, which they.! 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Add value to your inbox and did not want to work with an unprofessional company on a website ( )... It from my pool over 500 Pools and Spas offers plenty of extras, such slides... This should have been our warning to run away, but no I pushed my to. A question and he always responds BBB business Profiles generally cover a three-year period... On file to use because you will find plenty more complaints as well with. Final product did and the quality of our options premier pools and spas lawsuit helped us design the perfect pool for family! Types of Pools are made from a mold and then gel-coated, so they wont or... Bbb for Houston and you will find plenty more premier pools and spas lawsuit as well as with the rebar and. Along with unfair competition livingfrom outdoor kitchens to cozy living spaces March 28, 2020 but premier pools and spas lawsuit just. Month to get out and enjoy themselves, they targeted home premier pools and spas lawsuit that could make being if weve a... 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