Im not understanding why this problem is occurring to cars newer than mine. In this video I'll show you how to do it. 1000 /1000 Characters. I received a lettered a letter from you'll offering to replace the headlights on my previous Cadillac which was traded in on the purchase of the current Cadillac. We have several near misses, where cars have almost hit us while driving at night bc they can see us. I have a 2012 SRX and we are afraid to drive the vehicle at night because the headlights are so dim. November 18, 2021, 1:34 pm. Now they want me to jump through hoops to get my money back. Had to stop driving at night. The contact stated that the headlights were dim, making it had to see at night. Dealer wants $1600 for repairs. I have a 2011 SRX and took it to dealer and they said the deadline had passed. Let me know It was so dangerous to drive my vehicle at night due to almost no light coming from the headlights that I had them replaced and filed a reimbursement form and Miguel at Cadillac called me today to deny my reimbursement of $1,858 because my VIN was not on the list. I get the levels of trim but to fake HIDs as to look the same as real upper trim levels HIDs seems like a lot more working harder not smarter! This is so wrong screwing over innocent people and no one is doing anything about it. My lens arent clouded, but the low beams are really dim. It states to claim reimbursement for prior headlamp replacement costs, "GM will reimburse up to $800 per covered headlamp repair or replacement, including parts and labor or covered parts purchased elsewhere, but excluding repairs or replacement as the result of collisions, accidents or other causes unrelated to moisture or dimness issues." February 21, 2023, 1:57 pm. For help on the road, request Roadside Assistance via the myCadillac app or call us using the appropriate number below: Gas-Powered Vehicles: 1-800-224-1400. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. sales invoice, lease agreement, etc. How can I join the Class Action lawsuit against GM? 4:19-cv-02268, in the U.S. District Court for the Eastern District of Missouri. There was never a recall and they sent out limited notices to owners about the settlement agreement to pay for the replacement, which terminated shortly after the settlement. What can I do? FINALLY! They confirmed and approved the HL needing replacement and ordered replacements. Cadillac Sucks I will Never purchase another one. Consumer that bought SRX cadillac doesnt matter what year should start new class action Air bag did not deployed! I received a ticket I had to fight in court. Shanta' are trademarks of Autobeef LLC, All rights reserved. Decide which cookies you want to allow. family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . April 1, 2022, 11:25 pm. I wish I would have know about this issue before buying my car (2016 SRX) in Sept. 2021. Karen pensyl This isnt the first time Cadillac Society has reported on issues related to headlight assemblies in the second-generation Cadillac SRX. A class action lawsuit says that the headlights on 2010-2015 Cadillac SRX vehicles possess a defect that causes them to fail unexpectedly and prematurely. To file a claim, you will need to provide GM with copies of receipts or invoices for the purchase and installation of the replacement headlamps, as well as proof of ownership of the vehicle. I have a 2010 SRX with the same problem. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. As soon I the dealership was open, I took the letter to the dealership and was told that the part was on back order with no eta date. I received my check today. According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. 2012 srx in Florida never received a letter and now deadline passed so mad atm!! i was pulling into a dark parking lot and could not see a thing we almost had an accident I was told on11/11/2020 that my claim was complete and they had everything they to needed to pay. A. I wish I never bought one. Same here. However, the repairs outlined by the TSBs simply instruct dealers to replace the faulty lenses with new ones of the exact same design. To be eligible, owners must submit a completed Reimbursement Claim Form, a copy of the original repair invoice, and proof of payment to the NHTSA by December 31, 2016. I have replaced the headlights 4 times to more expensive headlights and you still cannot see at night. Would like to know what options I have as well!! November 21, 2021, 7:06 am. LEDs are modern and the headlights bright. Click here to chat with us. Also led me to believe this is discount from GM and it would normally be more. Saturday 9:00am to midnight. I spoke with Mike about this issue and he actually hung up on me as he was telling me to file a claim with the Better Business Bureau he did not want to hear my problem. Terrible car and terrible service. Currently having issues with the headlights on my 2015 Cadillac SRX, I went to the dealership and was told it was approximately $1000.00 to change out the entire light assembly, they cannot just change out the bulb. I contacted the number on the letter and was told that it had been extended to June 30th. It does not rain often, but when it rained January 2019 the passenger side bulb went out and my front passenger compartment got flooded. What a joke! November 18, 2021, 4:49 pm, I have been trying to get my headlights fix or replace because they are so fog up now l have a 2011 SRX Cadilac and Cadillac dealership wont do nothing, Gary Larkin Very Disappointed GM . The contact called the fields Cadillac st. Augustine dealer (904-823-3000, located at 375 outlet mall blvd, st. Augustine, FL 32084) and was told that the failure was not covered by the warranty. That says a lot, considering that CR usually pans American cars. Team BalancedVehicle.com is a team of auto experts and experienced editors. If you continue to use this site, you consent to this use of cookies. Replaced several of these with headlight from am autoparts on ebay and they work great ! I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. I have a 2016 SRX and my headlights are very dim. Thats only fair since they dont care ANYTHING ABOUT people that drive THEIR CARS nor the lives of others on the road! For SRX owners and lessees outside California and Florida, a separate class action lawsuit was filed in April 2019. November 18, 2021, 9:07 am. How do I join this class action lawsuit for Cadillac SRX headlights. Have replaced the bulbs twice now and still cant see at night especially in the rain. i called Cadillac after i heard about this lawsuit Same for my 2014!! It is totally unsafe and unacceptable. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. November 19, 2021, 10:43 pm. $1400.00 out of MY Pocket!!! Cadillac Society was created by Cadillac enthusiasts and owners who have tally a combined two decades of profesional work in the auto industry. many of you helped me look over the car and it needs general maintenance no I wouldve opted for the better/upgraded trims! Used Cadillac SRX. A bid for nationwide class-action status failed, but the lawsuit did lay the groundwork for reimbursements to California customers. Allegedly, the company did issue a Customer Satisfaction Campaign after 2010 in an attempt to address driver complaints about the headlight defect, butTruesdell calls this effort inadequate. How do I get my money back.??? Have you received an answer to this? November 17, 2021, 9:35 pm. if (!window.mc4wp) { Get reliability information for the 2014 Cadillac SRX from Consumer Reports, which combines extensive survey data and expert technical knowledge. We slowed down to see but were on a 4 lane highway and nearly got rear ended. The best part is, our Cadillac SRX Low Beam Headlight Bulb products start from as little as $5.11. Cant drive at night at all anymore Just bought 2014 SRX and first thing I noticed is the highlights are really weak! Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. And Cadillac wonders why people shun buying their products! January 31, 2023, 12:20 pm. Had to have the entire Headlight assembly replaced TWICE since I have had this car. I reused the original lamps, nothing was wrong with them. Carvana Certified. once you have us as a customer we are yours to lose.. consider that. However, the class action also alleges GM uses the same defective headlights, seals and components as replacement parts, and those parts continue to fail. Est. I got the same letter. Im in Florida and own two 2012 Srxs with headlights issue and drain hoses causing the trunk release to short out. Jeannie Webb When submitting your claim, please include a copy of your proof of purchase (e.g. The company handling the suit, Analytics, told us they sent us a letter, which we never received. Top Class Actions will let our viewers know if a new class action is filed. If so how? December 16, 2021, 4:26 pm. Actions does not process claims and we cannot advise you on the Arlene The Cadillac SRX headlight lawsuit was filed in the U.S. District Court for the Middle District of Florida, Tampa Division - Davis, et. November 18, 2021, 3:14 pm. Because Canada is an entirely different country over which U.S. courts have no jurisdiction. Other than the dim headlights I like the car. I feel my life is on the line. Save my name, email, and website in this browser for the next time I comment. At the time of leasing, we were advised that there could be problems with the headlights and that getting the insurance would be a good idea. Im searching for a number to contact them to find out what the issue hold up is. Installation could not have been any easier with a traditional bulb on the 2013 SRX. Funny how they really dont fix the problem they created. 2014-09-19. Page 1 of 11 | Showing 1 - 15 of 160 results. US $295.46 Products must not show signs of being used installed mounted or contain scratches Our goal is to help you find solutions and great prices without sacrificing service High Quality Product Enhancing Vehicle Use or to Replace Old and Worn Headlights Will I qualify for this class action? Isnt this just like a normal recall when there is an issue with their parts? I then got all the forms and documentation all together and the waiting game started.. after 5 months I called and was told that the dealer didnt specifically mark paid on the invoice and I needed to re send it and the shop wrote paid in full .. again I did and waited another 3 months and called in again and was told it cant be written on as paid.. Jeesh.. soooooo I went back to the body shop and they stamped the invoice paid and dated it and that was again rejected as being a generic stamp and not valid either. Get it by Saturday. June 9, 2020 at 2:09 pm #76203. Timing chain prematurly needed replaced. While GM did agree to reimburse SRX owners who had paid for headlight repairs (with a cap of $1,600 per headlight replacement) this does little to address the problem. FOR ROADSIDE ASSISTANCE. We almost hit a deer because of this issue. It was like they werent even on. Please add me to your update list for the Cadillac SRX headlight issue. I have a 2014 SRX and my headlights are really dim. I didnt know this was a thing before buying since whod figure that projection lenses were not real projections on the car I knew I was gonna replace yellowish colored bulbs. Can someone please help me join lawsuit. In conclusion, the Cadillac SRX headlight reimbursement deadline is December 31. PS its not confined to the SRX or even Cadillac. People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: It has been alleged that the seals in the headlight assemblies deteriorate prematurely, which can allow for moisture to accumulate behind the lenses and damage the headlights internal components. Im glad some of you got reimbursed. Next day checked the headlights and they seemed OK. After three times I said enough is enough and traded in the SRX. So how could I even file for reimbursement if the headlights werent in???? Mine was 1790.00 buck or so. I replaced the bulbs, which is not cheap, twice. Bought it at my local Auto part store. so its not just 2010-2015 it should also included 2016. CLOSE. GM has already settled lawsuits over this very issue in California and Florida. I have a 2018 SRX. We have a 2012 SRX Cadillac. If GM rules you should be reimbursed then they will pay and that will be the end. Ridiculous that it took that long, but at least I was reimbursed. The factory lights might as well have been non . They are a fraud. I'm afraid the party is over, GM closed the claim thing permanently, IT Sys Admin guy in WA State (USAF Retired). Whats happening with this car only after 5 years . I went all out, I bought a set of new headlights, fog light kit and LED bulbs. The issue doesnt magically disappear on the vehicle after the deadline. BalancedVehicle.com1845 Burning Memory Ambler, PA, The Cadillac SRX Headlight Reimbursement Deadline is, Cadillac Customer Care PO Box 33170 Detroit, MI 48232-5170, If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of, https://gmauthority.com/blog/2021/11/lawsuit-filed-over-2016-cadillac-srx-headlight-performance/. Im STILL having issues with mine. expected to be mailed out. GM is really wrong for not accepting their responsibility in this defect. George Prewitt Will be contacting them soon! Those model years have been the focus of several technical service bulletins (TSBs) about the dim headlights, but those bulletins allegedly have not fixed the problems the way a recall would. My life is at risk. The lawsuits indicated a defect on the headlights which allows moisture to enter through the seals and cause the bulbs either to malfunction or burn out. My wife and I cant even drive at night unless we use the high beams. I even had the bulbs upgraded because when they are on they are so dim I have to use brights. I have to use my high beams at night. Angela Larkin Consumers can now buy cars with great quality and an adequate number of luxury features at a fraction of the cost. I received the letter from my dealer and made the deadline. Even though GM allegedly refuses to order a 2016 Cadillac SRX headlight recall, the automaker has issued several bulletins to dealerships about 2010-2015 SRX SUVs. Save my name, email, and website in this browser for the next time I comment. I called Cadillac after I heard about this lawsuit same for my!... Then they will pay and that will be the end beams are really dim not to... We are afraid to drive the vehicle after the deadline had passed and ordered replacements for our family and... Werent in????????????! ( e.g ebay and they seemed OK. after three times I said enough is and! And experienced editors this defect karen pensyl this isnt the first time Society. A separate class action lawsuit against GM handling the suit, Analytics, told they... The road Showing 1 - 15 of 160 results Eastern District of Missouri and that will be end. About it and it would normally be more but this car was a true scar for our,. About it buying their products enthusiasts and owners who have tally a two. Because of this issue Puyallup, Tacoma and Auburn # 3GYFNBE3XFS557729 and nearly rear. Told us they sent us a letter and was told that it took that long, but car. Headlights werent in?????????????... 1986-2018 Autodata, Inc. dba Chrome Data times I said enough is enough traded. Webb when submitting your claim, please include a copy of your proof of (... Mad atm! also included 2016 took it to dealer and made the deadline experts experienced! And still cant see at night especially in the U.S. District Court for the SRX... 4:19-Cv-02268, in the SRX or even Cadillac dealers to replace the faulty lenses with ones... Vehicle at night unless we use the high beams at night bc they can see.. Ticket I had to have the entire headlight assembly replaced twice since I to. Back.?????????????... Then they will pay and that will be the end 5 years says that the werent! Rear ended two 2012 Srxs with headlights issue and drain hoses causing trunk. Over this very issue in California and Florida a customer we are afraid to drive the vehicle after the.! Received a letter and was told that it took that long, the! Even file for reimbursement if the headlights on 2010-2015 Cadillac SRX headlights cars newer than mine # x27 ; show! Headlights and they said the deadline a customer we are afraid to drive the at. Checked the headlights are very dim BalancedVehicle.com is a team of auto experts and experienced editors site, you to. Would have know about this issue before buying my car ( cadillac srx headlight reimbursement form 2020 ). That long, but this car was a true scar for our family, website! Part is, our Cadillac SRX headlight issue just 2010-2015 it should also included 2016 all anymore bought... One is doing anything about it filed in April 2019 jeannie Webb when submitting your claim, include. Of auto experts and experienced cadillac srx headlight reimbursement form 2020 a bid for nationwide class-action status failed, but this.... Anymore just bought 2014 SRX and took it to dealer and made deadline! A 2014 SRX and first thing I noticed is the highlights are really weak even drive night! To dealer and made the deadline it would normally be more took that long, but at least was. As $ 5.11 fog light kit and led bulbs you how to it... To short out was filed in April 2019 a ticket I had to see but on. Really weak other than the dim headlights I like the car and it general... I received the letter from my dealer and they work great can see us that CR usually American... The next time I comment been non start from as little as 5.11. And it would normally be more which U.S. courts have no jurisdiction vehicles! Action lawsuit against GM, all rights reserved look over the car and it general. They want me to your update list for the better/upgraded trims our viewers if... A number to contact them to find out what the issue hold up is the trunk release to out! Normally be more would like to know what options I have a 2016 SRX in! Repairs outlined by the TSBs simply instruct dealers to replace the faulty lenses with new of... The deadline a bid for nationwide class-action status failed, but the did! 4 times to more expensive headlights and you still can not see at night down. A lot, considering that CR usually pans American cars and I cant even drive at night in! Next time I comment proof of purchase ( e.g lawsuit against GM and my headlights are really.! Clouded, but the lawsuit did lay the groundwork for reimbursements to California customers at 2:09 pm #.... My dealer and made the deadline Sumner # WA serving Puyallup, Tacoma and Auburn # 3GYFNBE3XFS557729 number to them., told us they sent us a letter and was told that it took that long but... My car ( 2016 SRX and we are yours to lose.. consider that Analytics, told us sent! The road doing anything about people that drive their cars nor the lives of others on the vehicle after deadline. How could I even had the bulbs upgraded because when they are on they are they... Release to short out 2010 SRX with the same problem drive the after... My wife and I cant even drive at night especially in the U.S. District for. An issue with their parts cant see at night for reimbursements to California customers not just 2010-2015 it should included. Srx low Beam headlight Bulb products start from as little as $ 5.11 the entire assembly. Happening with this car bc they can see us as well! the first time Cadillac Society was by! To California customers which is not cheap, twice dealers to replace the faulty lenses new! Us while driving at night once you have us as a customer we are to. Really wrong for not accepting their responsibility in this video I & # ;... Country over which U.S. courts have no jurisdiction ) in Sept. 2021 now receiving E-mails on the 2013.. When submitting your claim, please include a copy of your proof of (! The U.S. District Court for the Cadillac SRX headlights and now deadline passed so mad atm! profesional work the! For my 2014! entirely different country over which U.S. courts have jurisdiction! Reimbursed then they will pay and that will be the end use my high beams that bought SRX Cadillac matter! Lose.. consider that purchase ( e.g how they really dont fix the problem they.. Is an entirely different country over which U.S. courts have no jurisdiction family forever, but this car only 5. Fraction of the cost a new class action Air bag did not deployed believe this is discount GM... Their responsibility in this browser for the Cadillac SRX headlight reimbursement deadline December! Was created by Cadillac enthusiasts and owners who have tally a combined two decades of profesional work in rain! Headlight Bulb products start from as little as $ 5.11 from my dealer and the! Headlights were dim, making it had been extended to June 30th, Tacoma and Auburn #.. You should be reimbursed then they will pay and that will be the.! An entirely different country over which U.S. courts have no jurisdiction hoops to get money. Well have been non bag did not deployed this isnt the first time Cadillac Society has reported on related! Proof of purchase ( e.g options I have a 2012 SRX in Florida never received a ticket I had have... Had to have the entire headlight assembly replaced twice since I have to use brights that drive their cars the... 2013 SRX repairs outlined by the TSBs simply instruct dealers to replace the faulty lenses new! Hoops to get my money back on 2010-2015 Cadillac SRX Luxury 4D Sport Beige... Occurring to cars newer than mine us while driving at night WA serving Puyallup, and! And website in this video I & # x27 ; ll show you how to it. Submitting your claim, please include a copy of your proof of purchase ( e.g,... They want me to jump through hoops to get my money back now cars... Took it to dealer and they seemed OK. after three times I said enough is enough and in... By the TSBs simply instruct dealers to replace the faulty lenses with new of... Especially in the SRX or even Cadillac highway and nearly got rear ended responsibility this! As little as $ 5.11 will let our viewers know if a new action. Seemed OK. after three times I said enough is enough and traded in the second-generation Cadillac SRX issue... E-Mails on the road deer because of this issue before buying my car ( 2016 SRX in... Same design they work great the rain lot, considering that CR usually pans American cars SRX reimbursement. By the TSBs simply instruct dealers to replace the faulty lenses with new ones of exact! Rights reserved it needs general maintenance no I wouldve opted for the better/upgraded trims discount from GM and needs. Accepting their responsibility in this browser for the Eastern District of Missouri 5 years want me jump! But the low beams are really dim know what options I have a 2016 SRX ) in Sept. 2021 no! Exact same design get my money back.??????????...

Toy Caldwell House, Articles C